Workforce Intelligence Solutions for your Organization

Easily automate intra-day operational adjustments across the contact center


Achieve your Goals with the most suitable Workforce Intelligence Providers

Workforce Management software helps you reduce labor waste and achieve your goals with technology that produces efficient and actionable schedules. Advanced algorithms allow organizations to benefit from a variety of forecasting options that meet their business needs.

Fill out the following form to know more about the different solutions that we have available for you.

What is Workforce Intelligence

What is workforce intelligence?

Workforce Intelligence is a fully-integrated contact center operations engine that brings supervisor productivity to a new level by triggering routing or workforce changes to achieve optimum service levels. This allows supervisors to prioritize coaching and agent training instead of being swamped with undifferentiated tasks. 

Workforce Intelligence incorporates knowledge of performance and scheduling into current operational status, creating responsive, sophisticated alerts and actions without the need for manual intervention or monitoring.

Workforce Intelligence Features

Resolve performance issues faster

Gather the right data from your ACD and WFO/WFM applications and respond in real-time to changing conditions by quickly adjusting campaigns and activities.

Reduce handle Time

Reduce handle time and improve first call resolution, reduce abandoned interactions, and missed opportunities, focus on customer service, not on low-level tasks.

Maximize supervisor productivity

Automatically adjust to changing conditions based on real-time information from the complete contact center view. Automatically remove the need for manual stop-gap solutions -- keep your supervisors’ attention on agent performance.

Connect information to action

On the same platform in the same cloud. Make scheduling decisions based on real-time information, assigning the right agents to the right tasks, identify new opportunities to improve processes and operational efficiencies.

How to use

How Can You Use Workforce Intelligence Analytics?

Various companies are using artificial intelligence to collect information regarding the activities of their workforce. This information is collected by using data regarding what employees do, where they are, when they do it, what they produce, and so on. This data from every employee can be analyzed using workforce intelligence solutions and then the company can make important strategic decisions such as find out their strengths, weaknesses, motivations, learning patterns, experiences, learning preferences, productivity, and many more.

Top workforce intelligence solutions will help you identify what type of people in your organization are most productive and which ones are most talented. This will help you in your workforce planning and will allow you to train them better or remove them from certain positions or projects. You can use this data to your advantage when it comes to selecting the right kind of employee for a particular job or placement. You may find out that a certain individual is extremely talented, but he is not good at following directions. That person may be a potential asset, but he might not be the right person for the job because he is not good with directions.

Many businesses use workforce intelligence to improve their overall performance. You may even want to use this system to see how your employees interact with each other and with the customers. You will be able to gain valuable insights into what exactly is keeping them satisfied. You can use this information to improve all aspects of your business and increase the satisfaction levels of your customer base. You can use this structured data to build strong relationships with your clients and your workforce.



Technical expertise and vision to help you develop a plan or technology roadmap.


Experience and relationships to help you acquire new technology solutions.


Real support from real people to help with implementation, management, and billing.

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What Our Clients Say

  • Steve Talt

    Steve Talt

    Sr. Director, Systems @ Getty Images

    “StrataCore’s team worked on our behalf to source the best solution for our needs. They helped to save us valuable time and money.”

  • Wayson Vannatta

    CIO @ WatchGuard

    "When it comes to getting IT services, colo or a security vendor, the first partner I call is StrataCore. I count on them to know the heartbeat of the market and the best options for our business needs.”

  • Brian Capps

    Brian Capps

    Director, Network & Data Center @ Zillow

    “StrataCore hires good people, the team has been super solid and enjoyable to work with.”

  • Brian Hanson

    Brian Hanson

    Sr. Director, Comcast Technology Solutions @ Comcast

    “The StrataCore team has helped immensely over the years. I don't have to augment my team with experts - you fulfill that role.”

  • Jai Dalal

    Jai Dalal

    VP, Internal IT & Technical Client Services @ WideOrbit

    “The value that StrataCore adds to an IT department is huge. This is especially the case when you have a lean organization that doesn't have the bandwidth to vet the market to obtain strategic pricing or services.”

  • Nick Halden

    Nick Halden

    Solution Architect @ Vix Technology

    “The StrataCore team was very valuable in terms of saving us time and money. Throughout the entire process they provided candid, insightful assessments and market intelligence that brought real value to Vix.”

  • Dan Wilson

    Dan Wilson

    Principal Architect III @ Concur

    “The StrataCore team is exceptionally talented, knows the industry, and always delivers on promises.”

  • Carey Fujii

    Former IT Director @ Tableau

    “What I enjoy most about StrataCore is their full end-to-end service. We met, gave StrataCore our requirements, and they engaged the appropriate vendors.”

  • Clifford Cancelosi

    Clifford Cancelosi

    COO @ MultiScale Health Networks

    “StrataCore focuses on completely understanding customer needs/timeframes/etc.They ensure that it's accurately represented to the provider community.”

  • Jason Stefanski

    Jason Stefanski

    Chief Information Officer & Principal @ GeoEngineers

    “StrataCore saved us countless hours. Their knowledge of the market and negotiation tactics resulted in saving us a substantial amount. We would not hesitate to recommend them as a very trusted advisor!”

  • Benny Zaidenberg

    Benny Zaidenberg

    Sr. Director, Global Data Center & IT Ops @ Amdocs

    “Working with StrataCore was easy. It’s the best deal and a win/win situation for both our companies.”

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StrataCore can help bring clarity to the rapidly evolving CCaaS (Contact Center as a Service) marketplace to ensure you get the best solution for your specific needs. Here’s a short video that speaks to the advantages of using a Tech Advisor to source best-in-class solutions.

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