Contact Center as a Service — CCCaas — is a trusted alternative that has replaced traditional contact center solutions based on phone systems and call flows. By working with the best CCaaS providers, you can redefine your customer experience; and by working with StrataCore, you can do that without spending too much time and money in the process.
Still curious about CCaaS?
What is Contact Center as a Service (CCaaS)?
Contact Center as a Service (CCaaS) is a web-based contact center service which is offered by leading contact center management companies as well as third-party outsourcing contact center vendors.
The main advantage of CCaaS over traditional onsite call center support is its lower cost of service. In addition to this, CCaaS is also known as a multi-tiered remote access client site and is also considered to be one of the most robust applications in such kind of contact center.
With their flexible approach and modern technologies, CCaaS vendors take advantage of new opportunities provided by the internet and offer cost-effective services at very competitive rates.
Benefits of Contact Center as a Service (CCaaS)
As far as the advantages are concerned, there are many, including:
- reduced expenditure,
- better customer experience,
- It shows product and order history
- higher productivity,
- It offers multichannel communication,
- and enhanced customer retention and engagement.
Besides, with an omnichannel approach, CCaaS Solutions allow teams to service customers via:
- Social media
- Live chat
- Other communication channels
How to find the best CCaaS Providers?
If you want to search the market for the best Contact Center as a Service (CCaaS) vendors, you will have to take countless hours asking for reviews, testimonials from colleagues, checking providers’ websites, and more.
However, we offer an easy approach. More than a CCaaS Brokerage service, we go above and beyond by putting in your hands more than 301 combined years of experience, a complete legal team, and all our extensive network of top CCaaS providers that has saved our clients millions of dollars.
The best of all, everything is for FREE.