Grow your brand with delightful Automatic Call Distribution Services

Automate your sales process and free your agents, so they focus on the most important tasks for your business.


Your ACD Sourcing Process is Secure with StrataCore

For FREE and with no strings attached, StrataCore will get you top ACD providers’ offers that go beyond your expectations.

But that’s not everything we’ll do for you. We’re advocates, which means that you will have full support in all the steps of the Automatic Call Distributor sourcing process. We have a legal team that will help you negotiate your contracts, more than 301 combined years of experience in the industry, and an extensive network of more than 600 partners that are willing to give you the best customer experience.

What is ACD?

What is Automatic Call Distribution ACD?

Automatic Call Distribution (ACD) is a skills-based omnichannel routing system that ensures that customer requests are routed to qualified agents or resolved with self-service. Automated call distribution software provides a universal queue for real-time interaction management and a consolidated interface, with a seamlessly integrated Interactive Voice Response (IVR), for creating and maintaining routing strategies across all supported channels.


Personalize customer experience

ACD and a fully integrated voice portal ensure data collected on the front-end is available throughout the customer journey. It can easily pass data between IVR and ACD, advanced CTI with each interaction, and create rich, sophisticated routing flows.

Empower agents to delight customers

Get your contact center up and running in a fraction of the time of a traditional call center. CCaaS deployments do not rely on large infrastructure buildouts and can often be operating effectively and producing results within a few days.

Connect customers to the right agent

Advanced skills-based routing engine consolidates supported channels, inbound and outbound, so every interaction is handled by the best-qualified agent in the least amount of time for voice, callback, voicemail, email, chat, text, SMS & social media.

Empower business users with skills-based routing

Technical skills are not needed to adjust routing decisions based on real-time Automatic Call Distribution & workforce optimization (WFO) statistics. With a mouse click, ACD and can easily override routing strategies for things like emergencies.

Additional Benefits of an Automatic Call Distribution System

If you are looking for telemarketing or sales strategy solutions to increase your productivity and lower your expenses, then you’ll find excellent benefits from the ACD system implementation.

Additional Features & Benefits

One of the most beneficial ACD features is the automatic call distribution. With an automatic call distributor system, incoming calls are automatically routed to assigned agents based on predefined rules. These rules may include agent skill sets, time of day, geographic location, and more. 

Once these factors are determined, a live person will then handle those calls in the order that they were received. As you can imagine, this is ideal for managing multiple customer calls simultaneously.

Another benefit of ACD systems is that it improves the efficiency of your business. It’s important that you have a quality call routing system, because if you don’t then you are leaving money on the table by letting in dead agents, which results in higher call charges. 

This can easily translate into higher customer turnover, which directly results in higher operating costs. Fortunately, most ACD systems offer call routing solutions, so you don’t need to worry about these issues.

The automatic call distribution also improves agent productivity. Agents who receive calls at their desks can now dedicate time to more productive tasks. These tasks could include calling back potential customers or handling live customer support calls. 

Both activities can result in higher call revenue, which will result in higher returns on investment. In fact, these routing calls are designed with agents in mind, resulting in less wasted time. 

This means that businesses that use these systems experience up to a 30% increase in call revenue over existing methods.

One of the last benefits of ACD is that it improves your call routing by eliminating dead air. Callers often complain about having to wait on hold for long periods of time, which can be inconvenient and is not something you would want to experience. 

The lack of wait times on most Automatic Call Distributor software is an extension of agents taking less time to handle calls, which results in lower waiting times for customers and increased client satisfaction. In turn, you are left with more time to take care of your customers and develop a better relationship with them.

If you are interested in finding out more about these benefits of Automatic Call Distribution systems, then you should contact our experienced team. 

You might find many ACD vendors online, but it’s always best to work with a company that has a solid reputation and extensive experience in the industry. These companies will help you evaluate your current setup and see what you need to do to improve it.

They will also be able to recommend exactly the type of Automatic Call Distribution system that will best meet your needs. By partnering with the right ACD provider, you can eliminate unnecessary steps, and increase productivity and profits, all while reducing costs.



Technical expertise and vision to help you develop a plan or technology roadmap.


Experience and relationships to help you acquire new technology solutions.


Real support from real people to help with implementation, management, and billing.

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What Our Clients Say

  • Steve Talt

    Steve Talt

    Sr. Director, Systems @ Getty Images

    “StrataCore’s team worked on our behalf to source the best solution for our needs. They helped to save us valuable time and money.”

  • Wayson Vannatta

    CIO @ WatchGuard

    "When it comes to getting IT services, colo or a security vendor, the first partner I call is StrataCore. I count on them to know the heartbeat of the market and the best options for our business needs.”

  • Brian Capps

    Brian Capps

    Director, Network & Data Center @ Zillow

    “StrataCore hires good people, the team has been super solid and enjoyable to work with.”

  • Brian Hanson

    Brian Hanson

    Sr. Director, Comcast Technology Solutions @ Comcast

    “The StrataCore team has helped immensely over the years. I don't have to augment my team with experts - you fulfill that role.”

  • Jai Dalal

    Jai Dalal

    VP, Internal IT & Technical Client Services @ WideOrbit

    “The value that StrataCore adds to an IT department is huge. This is especially the case when you have a lean organization that doesn't have the bandwidth to vet the market to obtain strategic pricing or services.”

  • Nick Halden

    Nick Halden

    Solution Architect @ Vix Technology

    “The StrataCore team was very valuable in terms of saving us time and money. Throughout the entire process they provided candid, insightful assessments and market intelligence that brought real value to Vix.”

  • Dan Wilson

    Dan Wilson

    Principal Architect III @ Concur

    “The StrataCore team is exceptionally talented, knows the industry, and always delivers on promises.”

  • Carey Fujii

    Former IT Director @ Tableau

    “What I enjoy most about StrataCore is their full end-to-end service. We met, gave StrataCore our requirements, and they engaged the appropriate vendors.”

  • Clifford Cancelosi

    Clifford Cancelosi

    COO @ MultiScale Health Networks

    “StrataCore focuses on completely understanding customer needs/timeframes/etc.They ensure that it's accurately represented to the provider community.”

  • Jason Stefanski

    Jason Stefanski

    Chief Information Officer & Principal @ GeoEngineers

    “StrataCore saved us countless hours. Their knowledge of the market and negotiation tactics resulted in saving us a substantial amount. We would not hesitate to recommend them as a very trusted advisor!”

  • Benny Zaidenberg

    Benny Zaidenberg

    Sr. Director, Global Data Center & IT Ops @ Amdocs

    “Working with StrataCore was easy. It’s the best deal and a win/win situation for both our companies.”

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StrataCore – Your #1 ACD Solutions Partner

StrataCore can help bring clarity to the rapidly evolving CCaaS (Contact Center as a Service) marketplace to ensure you get the best solution for your specific needs. This short video speaks to the advantages of using an IT services broker to source best-in-class solutions.

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