Common Questions We Receive at StrataCore

Why do the service providers like to work with StrataCore?

There are many reasons that our vendors choose to work with us, ranging from our professional prowess and friendly demeanor to our technical expertise and efficiency. But, the main reason is: agents tend to have significant industry experience, and offer a higher ROI than direct sales representatives.

Service providers save time and money by working with agents. Direct sales reps are expensive — they require base salaries, ramps, turnover, upfront commissions, employment taxes, health care benefits, training, and more. As commission-based workers, agents require none of the costs of in-house hiring for doing the same job with even more industry experience than a sales rep. Service providers only pay agents on a residual basis after receiving payment from clients.

This model is the future. Working with agents is more efficient and effective for all parties involved, and our partners experience significant positive results in their business due to our technical proficiency and superior client value.

Do I sign an agreement with the service provider or with StrataCore?

All contracts for services are signed directly between the client and the service provider. Clients sign a one page StrataCore Agent of Record (AOR) and a Letter of Authorization (LOA) permitting us to work on your behalf.

How does StrataCore get paid?

StrataCore receives a small residual commission from the service providers once the client begins paying for the service. This stands to benefit our clients greatly, as they gain all of our expertise, support, and high-value services at no additional cost. And no– your provider will not mark up your services for our commission. In fact, working with an agent gets you access to far better rates and terms than solo buyers will receive!

Why does StrataCore receive better pricing than I can negotiate?

It’s unfortunate, but different customers pay significantly different prices for the exact same services — even from the same service provider. Similar to the airline industry, service providers will charge whatever they feel they can get away with. Only by working within the industry can you learn to traverse the pricing game.

This unfair pricing is a core reason that StrataCore was founded. We decided to be the change, to advocate for fair and equal, reasonable pricing for all. As a client of ours, you can feel confident that you are getting the very best rates and terms possible– no upcharges, sneaky pricing models, or gouging.

Can you help me negotiate the legal terms and conditions (T&C) found in all service provider contracts?

Yes, and many of our clients say that our experience with redlining the legal T&C’s is our most useful service.

Sadly, many service providers hide undesirable language in their contracts. We help you negotiate better language including: business downturn clauses, limited liability for early termination, mutual indemnification, 6 month “fresh look” clauses and much more. Our goal is to help our clients find not only the best pricing, but also the best terms and conditions, which will give you the flexibility and security you need to run your business confidently.

Ready to take your IT infrastructure to the next level? Talk to StrataCore today.

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