Get World-Class Omnichannel Analytics Service

Gain actionable insights from every customer interaction with Top Omnichannel Analytics Solutions


We help you Source Top Omnichannel Analytics Solutions

Omnichannel Analytics provide you with actionable insights from every interaction to drive measurable improvements in customer experience and agent performance. Analyze all your voice and text-based interactions within a single, integrated, cloud-based application.

With StrataCore you don’t have to worry about spending countless hours researching, doing free-trials, having meetings, and more to get the best Omnichannel Analytics Software. We make this process smoother for your organization.

Omnichannel Analytics Features

Improve every customer's experience

Analyze every interaction to understand what transpired, identify outcomes, and evaluate the customer experience. Drive continuous improvement, enable proactive issue resolution, pinpoint problematic customer interactions.

Increase improvement velocity and success

Pinpoint opportunities for improvement, through automated issue identification. Identify and prioritize important issues, understand what drives outcomes, get accurate views of emerging trends, and search thousands of interactions in seconds.

Coach and train more effectively

Identify individual coaching topics and training needs for every agent based on their customer interactions. Accurately assess agent performance, make coaching more meaningful, reduce supervisor effort, identify individual training gaps.

Manage compliance proactively

Detect non-compliant actions in near real-time aand resolve them before issues escalate. Enhance precision of compliance monitoring, investigate potential compliance issues, and identify suspicious or inappropriate conversations.

Why Choose Us

Enjoy the best Services with StrataCore

StrataCore can help bring clarity to the rapidly evolving CCaaS Services (Contact Center as a Service) marketplace to ensure you get the best solution for your specific needs. Here’s a short video that speaks to the advantages of using an IT services broker to source best-in-class solutions.



Technical expertise and vision to help you develop a plan or technology roadmap.


Experience and relationships to help you acquire new technology solutions.


Real support from real people to help with implementation, management, and billing.

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What Our Clients Say

  • Steve Talt

    Steve Talt

    Sr. Director, Systems @ Getty Images

    “StrataCore’s team worked on our behalf to source the best solution for our needs. They helped to save us valuable time and money.”

  • Wayson Vannatta

    CIO @ WatchGuard

    "When it comes to getting IT services, colo or a security vendor, the first partner I call is StrataCore. I count on them to know the heartbeat of the market and the best options for our business needs.”

  • Brian Capps

    Brian Capps

    Director, Network & Data Center @ Zillow

    “StrataCore hires good people, the team has been super solid and enjoyable to work with.”

  • Brian Hanson

    Brian Hanson

    Sr. Director, Comcast Technology Solutions @ Comcast

    “The StrataCore team has helped immensely over the years. I don't have to augment my team with experts - you fulfill that role.”

  • Jai Dalal

    Jai Dalal

    VP, Internal IT & Technical Client Services @ WideOrbit

    “The value that StrataCore adds to an IT department is huge. This is especially the case when you have a lean organization that doesn't have the bandwidth to vet the market to obtain strategic pricing or services.”

  • Nick Halden

    Nick Halden

    Solution Architect @ Vix Technology

    “The StrataCore team was very valuable in terms of saving us time and money. Throughout the entire process they provided candid, insightful assessments and market intelligence that brought real value to Vix.”

  • Dan Wilson

    Dan Wilson

    Principal Architect III @ Concur

    “The StrataCore team is exceptionally talented, knows the industry, and always delivers on promises.”

  • Carey Fujii

    Former IT Director @ Tableau

    “What I enjoy most about StrataCore is their full end-to-end service. We met, gave StrataCore our requirements, and they engaged the appropriate vendors.”

  • Clifford Cancelosi

    Clifford Cancelosi

    COO @ MultiScale Health Networks

    “StrataCore focuses on completely understanding customer needs/timeframes/etc.They ensure that it's accurately represented to the provider community.”

  • Jason Stefanski

    Jason Stefanski

    Chief Information Officer & Principal @ GeoEngineers

    “StrataCore saved us countless hours. Their knowledge of the market and negotiation tactics resulted in saving us a substantial amount. We would not hesitate to recommend them as a very trusted advisor!”

  • Benny Zaidenberg

    Benny Zaidenberg

    Sr. Director, Global Data Center & IT Ops @ Amdocs

    “Working with StrataCore was easy. It’s the best deal and a win/win situation for both our companies.”

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If you want the best with Omnichannel Analytics Solutions – Contact Us Today

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