Reliable Help Desk-as-a-Service (HDaaS) Providers

Outsource your end user support to a customized help desk team using ITIL-based best practices. We help you find the best HDaaS providers at no cost.


Find the best Help Desk-as-a-Service (HDaaS) Providers

StrataCore can help your company find a HDaaS solution provider that’s right for your particular business needs.

End user support is one of the most time-consuming tasks IT personnel deal with on a daily basis. Help Desk-as-a-Service allows your IT staff to get back to focusing on strategic business objectives. It also eliminates the need for organizations to spend valuable time and resources on training, expensive trouble ticket systems, and support costs for PC’s, MAC’s, mobile, email, VoIP, networks, servers and Office Suite application support.

Benefits of HDaaS

Single point of communication

Functions as a single point of contact for all end-user related IT support services, information, questions and requests making IT communication easier and less complicated.

Extensive knowledge base

For common customer IT support queries that considerably reduces the support load

Highly customizable

You can add, remove, redefine various fields for your convenience

Reduces costs

It is a complete web-based service that can be accessed over the internet eliminating the time and cost in installing and maintaining infrastructure and software.

High scalability

You can scale up or down effortlessly based on your user-base or according to your business growth

Easy to deploy and use

No need to deploy any hardware or software


Pay only for what you use, when you need it

How to Choose

How to Choose the Right Help Desk Provider for Your Business

Choosing the right HDaaS provider involves a careful analysis of all aspects of your business. Many small businesses are able to grow and flourish without the help of an IT support services provider (ITSP).

Unfortunately, many of these businesses eventually find themselves needing the help of an ISP when they face problems with their website, software, or network that cannot be fixed by an in-house team. While this can be a frustrating situation, it is a situation that many businesses can avoid if they take the time to learn how to choose the right HDaaS provider. With the right provider, your online business will experience the benefits of using a reliable Help Desk as a Service provider:

Providers of this kind of virtual help desk software provide a number of different support options. Depending on the type of service you need, you will have options ranging from simple phone support to live help desk support. You may also be able to receive technical support by mail, or even have access to a live operator during business hours. In addition, providers of this kind of help desk software often provide options for paying per minute or per hour.

If you choose the right HDaaS provider, they will provide you with the highest quality support available. Most companies that offer this type of online help desk software are designed to be user friendly. They will make sure that you are able to use their tools effectively and efficiently. So make sure you choose the right one and enjoy superior customer support.

Providers of this web-based help desk software offer an easy-to-use interface that makes it easy to interact with a customer support representative. This service is especially convenient for small businesses that may not have the time or experience to train their own representatives. Web based help desk solutions also make it easy to keep track of your calls. They can be easily accessed through a web browser, and sometimes even via a mobile device.

With prices ranging between zero to more than ten thousand dollars, there is a support service out there that fits your budget. Of course, you want to choose a provider that offers the most value for your money. You should look for a provider that offers affordable prices but also provides high quality customer service. The ideal solution will provide you with an affordable price and excellent support. With the right help desk software and a great support team, you can get more out of your online business than you ever thought possible.

When it comes to choosing the right help desk software provider, one of the most important factors is the experience of the company. A good help desk solution provider will have years of experience in providing online help desk services. Look for a company that has been in business for a while and has lots of satisfied customers. You can learn a lot about a company simply by looking at their track record.



Technical expertise and vision to help you develop a plan or technology roadmap.


Experience and relationships to help you acquire new technology solutions.


Real support from real people to help with implementation, management, and billing.

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What Our Clients Say

  • Steve Talt

    Steve Talt

    Sr. Director, Systems @ Getty Images

    “StrataCore’s team worked on our behalf to source the best solution for our needs. They helped to save us valuable time and money.”

  • Wayson Vannatta

    CIO @ WatchGuard

    "When it comes to getting IT services, colo or a security vendor, the first partner I call is StrataCore. I count on them to know the heartbeat of the market and the best options for our business needs.”

  • Brian Capps

    Brian Capps

    Director, Network & Data Center @ Zillow

    “StrataCore hires good people, the team has been super solid and enjoyable to work with.”

  • Brian Hanson

    Brian Hanson

    Sr. Director, Comcast Technology Solutions @ Comcast

    “The StrataCore team has helped immensely over the years. I don't have to augment my team with experts - you fulfill that role.”

  • Jai Dalal

    Jai Dalal

    VP, Internal IT & Technical Client Services @ WideOrbit

    “The value that StrataCore adds to an IT department is huge. This is especially the case when you have a lean organization that doesn't have the bandwidth to vet the market to obtain strategic pricing or services.”

  • Nick Halden

    Nick Halden

    Solution Architect @ Vix Technology

    “The StrataCore team was very valuable in terms of saving us time and money. Throughout the entire process they provided candid, insightful assessments and market intelligence that brought real value to Vix.”

  • Dan Wilson

    Dan Wilson

    Principal Architect III @ Concur

    “The StrataCore team is exceptionally talented, knows the industry, and always delivers on promises.”

  • Carey Fujii

    Former IT Director @ Tableau

    “What I enjoy most about StrataCore is their full end-to-end service. We met, gave StrataCore our requirements, and they engaged the appropriate vendors.”

  • Clifford Cancelosi

    Clifford Cancelosi

    COO @ MultiScale Health Networks

    “StrataCore focuses on completely understanding customer needs/timeframes/etc.They ensure that it's accurately represented to the provider community.”

  • Jason Stefanski

    Jason Stefanski

    Chief Information Officer & Principal @ GeoEngineers

    “StrataCore saved us countless hours. Their knowledge of the market and negotiation tactics resulted in saving us a substantial amount. We would not hesitate to recommend them as a very trusted advisor!”

  • Benny Zaidenberg

    Benny Zaidenberg

    Sr. Director, Global Data Center & IT Ops @ Amdocs

    “Working with StrataCore was easy. It’s the best deal and a win/win situation for both our companies.”

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