Data center infrastructure management should be about managing to allow optimal service provided to the end user. Unfortunately, data center infrastructure management has no standard definition and therefore can be perceived as worthless when evaluated by a different definition. Companies today need an integrated data center infrastructure management system that will meet the needs of today’s fast paced business world.
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http://www.datacenterknowledge.com/archives/2014/01/02/unifying-data-center-operations-true-dcim/