Call Center as a Service (CCaaS) is helping companies provide superior customer experiences. Read about the benefits and market trends of CCaaS.
summary of recently attended IT-related tradeshows and expos
Web Real-Time Communications is a communications service that supports real time communication, as well as instant messaging and other data communication.
Adopting VoIP can help a business become more modern and be able to react to future technology needs, such as adding on more VoIP features.
Technology has taken a turn for the better. The PBX market has been booming now that more vendors are taking advantage of the system.
Stephane Giruadie describes his efforts towards implementing WebRTC at his company. While he believes this technology can be a game changer…
At the turn of the year, an Avaya op-ed piece predicted 7 IT communication trends for the year 2014.
Apple’s iPhone six will come in two different screen sizes (4.7 inch and 5.5 inch).
It is important for a company to implement a new technology at the correct time in order to minimize lost money, time and resources.
We wanted to post something entertaining but also educational. This is a great analogy of the fiber market from Robert Powell, posted in Telecom Ramblings
A recent Gartner survey found that the market for cloud services is expected to reach $150B by 2013. Although cloud computing adoption started in small to
As Sandy wreaks havoc throughout the east coast, we thought some information concerning a good DR plan was necessary. Disasters are inevitable and can…